HOTLENO
Terms and conditions
These terms describe the general rules for using HOTLENO and submitting hotel booking requests through the platform.
Using HOTLENO
You must provide accurate information and use the platform only for lawful travel-related purposes. You are responsible for activity performed through your account and for keeping your sign-in details secure.
Booking confirmation
Submitting a request does not guarantee a booking until the relevant confirmation is issued. Availability and rate conditions can change while a request is being processed.
Prices and payment
Prices are shown in the currency and format available for the booking. Included or excluded taxes, fees, and payment requirements should be reviewed in the booking summary and rate conditions before confirmation.
Changes and cancellations
Eligibility for a change, cancellation, or refund depends on the selected rate, hotel policy, provider rules, timing, and booking status. Some bookings are non-refundable or cannot be changed.
Traveler responsibilities
You are responsible for entering correct traveler names, contact details, dates, and any required document information. You must also check travel, entry, health, and identification requirements for the destination.
Service availability
We work to keep the platform available, but access may occasionally be interrupted by maintenance, provider systems, network conditions, or events outside our reasonable control.
Hotels and third-party services
Hotels and travel providers are responsible for delivering the accommodation or service they confirm. HOTLENO facilitates access to booking services and support but does not operate the properties.
Updates to these terms
These terms may be updated to reflect platform or regulatory changes. Continued use of the platform is subject to the version available at the time of use.