Please read these terms carefully before using our services
Last Updated
October 5, 2025
By using our services, you agree to these terms and conditions
Welcome to Hotleno! These Terms of Service govern your use of our website, mobile applications, and related services. By accessing or using our services, you agree to be bound by these terms.
These terms affect your legal rights and obligations. If you do not agree to these terms, do not use our services.
In these Terms:
To access certain features, you may need to register an account. You must provide accurate information and keep your account secure.
You are responsible for all activities that occur under your account.
All bookings are subject to availability. Prices are displayed in the local currency but may be converted during payment processing.
We accept various payment methods as displayed during checkout. Your payment is processed securely.
Cancellation policies vary by property. Please review the specific cancellation policy for your booking.
Refunds, if applicable, will be processed within 14 business days to the original payment method.
All content on our platform, including text, graphics, logos, and software, is the property of Hotleno or its licensors and is protected by intellectual property laws.
You may not use our content without express written permission.
Hotleno acts as an intermediary between users and accommodation providers. We are not responsible for any issues arising during your stay.
Our liability is limited to the total cost of your booking.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your personal information.
We may update these Terms from time to time. We will notify you of significant changes through our platform or via email.
Continued use of our Services after changes constitutes acceptance of the new terms.
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of London, UK.
By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not use our Services.
If you have any questions about these Terms, please contact us at: Contact Support