HOTLENO
Privacy policy
This policy explains the general types of information HOTLENO processes to provide accounts, bookings, and customer support.
Information we collect
We may process account details, contact information, traveler information, booking records, support messages, and technical information needed to operate and protect the service.
How information is used
Information is used to provide account features, process booking requests, communicate booking updates, respond to support requests, maintain service security, and comply with applicable obligations.
When information is shared
Booking information may be shared with the relevant hotel, travel provider, payment service, or operational service provider when needed to complete or support the requested service. We do not publish traveler document details publicly.
Data retention
Records are retained for as long as reasonably needed for bookings, account support, security, dispute handling, and legal or operational requirements. Retention periods may differ by record type.
Security
We apply reasonable technical and organizational safeguards to protect platform information. No online service can guarantee absolute security, so customers should also protect their account credentials.
Your choices
Customers can review certain profile and booking information through their account and may contact support to request help with correcting or managing account information, subject to verification and applicable requirements.
Policy updates
We may update this policy as the platform or applicable requirements change. The current version will remain available on this page.